Refund policy
Refund and Return Policy
Vaiderz
(ABN 20 209 690 814)
At Vaiderz, we strive to ensure customer satisfaction with our products and services. Please read our Refund and Return Policy carefully to understand your rights and our responsibilities regarding returns, refunds, and exchanges.
1. General Policy
Due to sanitation and hygiene concerns, we cannot accept returns for any items that have been opened or used.
2. Change of Mind
- Before Dispatch: If you wish to cancel your order due to a change of mind, you may do so provided your order has not yet been packed, fulfilled, or dispatched.
- After Dispatch: Once an order has been dispatched, we cannot accept returns or issue refunds for change-of-mind purchases.
3. Returns, Refunds, and Exchanges
We accept returns, refunds, and exchanges under the following conditions:
3.1 Our Error
If we have issued an order in error (e.g., incorrect item, wrong quantity), we will:
- Arrange a replacement or exchange at no additional cost; or
- Issue a full refund if a replacement is not possible.
3.2 Defective Items
If you receive a defective item, please contact us immediately. We will:
- Arrange for a replacement or exchange; or
- Provide a full refund if a replacement is not possible.
Note: All defective item claims must be submitted within 14 days of receipt, accompanied by proof of purchase and photographic evidence of the defect.
4. How to Request a Return or Refund
To initiate a return or refund, please contact us at support@vaiderztattoosupplies.com with the following details:
- Order number;
- Description of the issue;
- Photographic evidence (if applicable).
Once your request is reviewed and approved, we will provide instructions for returning the item.
5. Condition of Returned Items
All items must be returned in their original, unopened packaging and in resalable condition unless the return is due to a defective product or an error on our part.
6. Refund Process
Approved refunds will be processed using the original payment method within 14 business days of receiving the returned item. Shipping costs for returns will only be reimbursed if the return is due to our error or a defective product.
7. Shipping Costs for Returns
- For returns due to our error or defective items, we will cover the return shipping costs.
- For returns outside these conditions, customers are responsible for any shipping costs.
8. Changes to this Policy
Vaiderz reserves the right to update this Refund and Return Policy at any time. Changes will take effect immediately upon posting to this page.
9. Contact Us
If you have any questions or require further assistance, please contact us:
Vaiderz
ABN: 20 209 690 814
Email: support@vaiderztattoosupplies.com
Effective Date: 26 November 2024
By purchasing from Vaiderz, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.